Refund policy

Return Policy 

​Damage Claims and Unboxing Video:

To be eligible for a return or replacement due to damage in transit, customers must provide a clear, uninterrupted unboxing video that shows the package from all sides before opening and clearly reveals the damage upon opening. Claims without this video may not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zwolstoreofficial@gmail.com.